FAQs

If you have previously registered but have forgotten your password, you must follow these steps:

• 1. Click on "Forgot password?" And enter your email.
• 2. You will receive an e­mail with a link where you will be prompted to enter a new password.
• 3. Re­access your account with the new password.

To place an order on the website simply choose the products you want and add them to cart.

Once selected, click "Checkout".

Then enter your login or access as a guest and complete the purchase.

Remember that the shipping address may be different from the billing address.

To follow the delivery status of your order from your account, select the appropriate order and click on "Order tracking". A new window will open where you have to click "See More" (ver más) in order to access to the status.

When you create an account, you can decide whether or not you subscribe to the Aloe Plus Lanzarote S.L. newsletter and find out all the news of the company. You can also subscribe by entering your email in the field newsletter which is in the bottom of the website.

You can unsubscribe from the Aloe Plus Lanzarote S.L. newsletter whenever you want in the "Newsletters" of "Your Account" section, and unchecking the "General Subscription". You can also do it by clicking on the "Unsubscribe" link at the bottom of each newsletter sent.

Currently all shipments are made through SEUR/DPD.

If you place a minimum order of €59.95/€65.00/€75.00 (depending of the country) shipping costs are totally free and we will also gift you one of our products.

You can place an order less than this amount but in this case you must pay the shipping costs and you will not be entitled to receive the gift of the month.

* Shipping costs depend on the country of destination.

• Canary Islands: 5,00€
• Peninsula, Balearic and Portugall: 7.63€
• Germany: 15,05€
• Austria,Belgium,France, Netherlands, Italy and Luxembourg: 17.36€
• Bulgaria, Croatia, Czech Republic,Denmark, Estonia, Finland, Hungary,Ireland, Latvia,Lithuania, Poland, Romania, Slovakia, Slovenia and Sweden: 17.46€
• United kingdom and Serbia: 20.36€
• Bosnia, Norway and Switzerland: 20.79€

Aloe Plus Lanzarote S.L. ship to Spain and any country in Europe.

Exceptionally we make deliveries to other countries outside Europe. For more information send an e­mail to info@aloepluslanzarote.com.

Payment methods with which Aloe Plus Lanzarote S.L. are working right now:

• ­ Credit card or debit card
• ­ Pay Pal
• ­ Bank transfer:

  ALOE PLUS LANZAROTE, S.L.
  Entidad Bancaria: Caja Mar. La Caja Rural de Canarias.
  C.C.: 3058 6141 22 2720006379
  IBAN: ES44 3058 6141 22 2720006379
  BIC / SWIFT: CCRIES2AXXX

In the latter case, you must first do the transfer and once received, we will ship your order.

In case of withdrawal on your part, we will refund all payments received from you, including the shipping costs of the initial shipment (if applicable). However, you must return or deliver the products to us directly, without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw. Any return made outside the mentioned period will not be considered a withdrawal.

In the event that any of the products you get are damaged, you will have to contact us via email info@aloepluslanzarote.com. You have to attach photographs of the products in question in order to make the corresponding claim.

Aloe Plus Lanzarote S.L. offers its customers products of high quality, safety and efficiency, while respecting animals. Moreover, we do not even test our raw materials in them.

The delivery time of the order is as follows:

• The Canaries : 2 working days
• Mainland Spain and the Balearics : 4-5 working days
• Europe: 7-8 working days

Note: The delivery time is approximately. Due to the existence of customs in the Canary Islands the times may sometimes be longer.

Currently we give the opportunity to anyone who wishes to distribute our products anywhere in the world.

If you want to join the world Aloe Plus S.L. and want to learn more about our conditions, contact calling +34928597321 / +34696977417 or send an e­mail to info@aloepluslanzarote.com.

Each time you place an order you will receive a confirmation by email. If you do not receive any email, check that you have entered your email account correctly.

All our products have a expiry date of about two or three years.

However, once the product is opened, the expiration date is about one year (the expiry date is printed in all the packages).

If you are registered on our website, you can modify your personal data at any time login into your account.