ALOE PLUS LANZAROTE S.L. informs the user that the data you provide through browsing our website, the contact form, subscription, purchase online or sending emails, will be treated by ALOE PLUS LANZAROTE S.L. and that said treatment is included in the Register of Treatment Activities managed by ALOE PLUS LANZAROTE S.L. in accordance with the provisions of the RGPD.

2.1.Website users


What data do we collect from our website users?

    a. Data of users who fill in any of the forms that are available: The personal data that ALOE PLUS LANZAROTE S.L. requests includes:

    - Identifying data: full name, telephone number, postal address and email address

    - Data relating to the request

    b. Data of users who register on our platform:

    Identifying data: Full name, postal and email address, telephone number, billing address.

    c. Data of users who browse our website: Data provided by cookies and by Google Analytics.

For what purposes do we process personal data?

By accepting our privacy policy, the user authorises us to process the personal data provided for the following purposes:

    - To send them information and provide them with the service requested through the various forms available on our website.

    - To organise, report on and hold events or the like.

    - To prepare statistical studies to evaluate the success of campaigns/methods through which the user learned of a service provided by ALOE PLUS LANZAROTE S.L. This data is collected solely for statistical purposes and is for the internal use of ALOE PLUS LANZAROTE S.L.

How do we obtain the personal data?

We obtain personal data through:

    - The form that the website user fills in for the purpose specified therein. The form is subject to acceptance of this privacy policy by checking the box provided.

    - The browsing data is obtained from the different cookies that the user accepts when visiting aloepluslanzarote.es for the first time.

What is the legal basis for processing the personal data?


The user's express consent (Article 6.1.a. GDPR), as provided by checking the box when filling in the different forms, which authorises ALOE PLUS LANZAROTE S.L. to process the data. The user can revoke the consent given at any time, although doing so does not affect any data processing that was done before the consent was revoked.

A legitimate interest to create browsing profiles and identify preferences by installing cookies.

The performance of a contract or the adoption of pre-contractual measures when the customer makes a request by using the different forms available to the user on our website, or requests information on the services provided by ALOE PLUS LANZAROTE S.L.

2.2.Vendors

What data do we collect from our vendors?

    - The vendor's identifying data: The personal data that ALOE PLUS LANZAROTE S.L. requests includes:

    - Identifying data: full name, telephone number, postal address and email address

    - Employment and professional data

    - Activities and businesses

How do we obtain the personal data?

We obtain the data through:

    - The contract that binds us, the acceptance of the budget presented, the receipt of invoices from the vendor and the signing of the Data Processor contract, if applicable, for the service provided.

For what purposes do we process personal data?

- To manage information on the data from the companies that supply goods and services to us, as well as from their representatives.

- To maintain the contractual relationship with our vendors.

- To process the payments and collections involved in the relevant contracts.

What is the legal basis for processing the personal data?

When performing a pre-contract/contract to send it the information and to process the service provided, which we cannot do otherwise.

The legitimate interest to process the data relating to the representatives of the vendors of ALOE PLUS LANZAROTE S.L.

2.3. Customers

What data do we collect from our customers?

    a. Data of customers who make a reservation or order in our establishment in person:

        - Identifying data: Full name, postal and email address, telephone number, billing address

    Data on our customers obtained through our contracts and budgets

    Data on customers who make a purchase online or in-person:

    Identifying data: Form of address, full name, postal and email address, telephone number, billing address.

    Transaction data: Products purchased/services provided and method of payment, invoice or purchase receipt.

How do we obtain the personal data?

If you are an online customer, we obtain your data through:

    - The form that the user fills in to request information and/or a budget, or to place or amend an online purchase in our e-store. The form is subject to acceptance of this privacy policy by checking the box provided.

    - The browsing data is obtained from the different cookies that the customer accepts when visiting aloepluslanzarote.es for the first time.

For in-person customers, we obtain your data through:

    - The customer registration form.

    - The acceptance of the quote offered.

    - The signed contract.

For what purposes do we process personal data?

    - To generate and manage the documentation associated with requests and purchases.

    - To provide information on offers, products and services associated with a purchase.

    - To process online reservations or purchases through our platform.

What is the legal basis for processing the personal data?

When performing a pre-contract/contract, to send information and to process the service or product provided, which we cannot do otherwise.

The user's consent to send the newsletter and commercial communications on offers, activities and promotions of ALOE PLUS LANZAROTE S.L. and the sector that could be of interest to them and to manage our blog. The user can withdraw the consent given at any time.

2.4. Job applicants and candidates.

What data do we collect from applicants?

    a. Data from the applicants requested in the 'work with us' form by ALOE PLUS LANZAROTE S.L.:

    - Identifying data: full name, telephone number, postal address and email address

    - Academic and work history

    - Data that the applicants includes in any attached documents

How do we obtain the personal data?

We obtain personal data through:

    The delivery of a curriculum at our facilities or the completion of the "Work with us" form on our website.

For what purposes do we process personal data?

The personal data provided by applicants is only used as part of the process to fill current vacancies, or to be considered for future vacancies.

What is the legal basis for processing the personal data?

The user's consent when they provide their data and their CV to the website of ALOE PLUS LANZAROTE S.L. to take part in any ongoing processes and to be considered in future processes, provided they do not object to the processing of their data.

2.5. Social Media Contacts

What data do we collect?

    a. Identification details on social media: ALOE PLUS LANZAROTE S.L. will not ask users for data beyond what they have included in their user profile.

For what purposes do we process personal data?

- To answer and manage their requests.

- To interact with them while they are part of our community of followers.

What is the legal basis for processing the personal data?

The performance of a pre-contract/contract that associates them to the corresponding social network, in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

YouTube https://policies.google.com/privacy?hl=en&gl=en

aloepluslanzarote.es will try to have suitable mechanisms in place at all times to obtain the User's consent to install any necessary cookies. When a user visits our website, a pop-up appears informing them of the existence of cookies and that by continuing to browse our website, they are consenting to the installation of cookies. By accepting the installation of cookies, users agree to let us store their IP in the records of aloepluslanzarote.es, together with the date of acceptance, for a period of one year, in order to show proof of the consent given. More information is available in our "Cookie Policy".

3. HOW LONG WILL WE KEEP THE DATA?

3.1. Website users

The data processed on the basis of the website user's consent will be stored for as long as it is relevant for the purpose for which it was collected and the consent is not revoked.

The storage period for data processed on the basis of legitimate interest will depend on the reason why said data was collected. Adequate guarantees will be provided at all times to ensure the rights and freedoms of the data subjects.

The data that is processed on the basis of performing a contract or adopting pre-contractual measures will be stored for as long as the contractual relationship remains in effect, and thereafter for as long as required by law.

The IP address obtained through cookies will be stored for one year in order to demonstrate the user's consent.

As for the storage period for cookies, more information is available on our website in the "Cookie Policy" section

3.2. Vendors

The storage period for data processed on the basis of legitimate interest will depend on the reason why said data was collected. Adequate guarantees will be provided at all times to ensure the rights and freedoms of the data subjects.

The data that is processed on the basis of a contract, or if part of the processing is based on a legal requirement, will be stored for as long as the contractual relationship remains in effect. Once said relationship is over, or if the processing is related to a contractual obligation, the data storage period shall be stipulated by law. The data subject will not be able to revoke the consent, and will only be able to request that the data be blocked, as allowed by law.

3.3 Customers

The data processed on the basis of the customer's consent will be stored for as long as it is relevant for the purpose for which it was collected and the consent is not revoked.

The storage period for data processed on the basis of legitimate interest will depend on the reason why said data was collected. Adequate guarantees will be provided at all times to ensure the rights and freedoms of the data subjects.

The data that is processed on the basis of a contract, or if part of the processing is based on a legal requirement, will be stored for as long as the contractual relationship remains in effect. Once said relationship is over, or if the processing is related to a contractual obligation, the data storage period shall be stipulated by law. The data subject will not be able to revoke the consent, and will only be able to request that the data be blocked, as allowed by law.

3.4. Job applicants and candidates

Any data processed on the basis of the job applicant's consent will be stored for as long as the vacancy for which said candidate applied remains open. If the candidate is not applying for a specific vacancy but for potential future vacancies, the data will be stored for a maximum of one year, after which the CV will be permanently deleted, unless the candidate expresses their desire that we keep it and updates it.

3.5. Social Media Contacts

The data processed on contacts from social media will be stored for as long as the user and ALOE PLUS LANZAROTE S.L. remain connected on the social network. Since the processing does not directly depend on ALOE PLUS LANZAROTE S.L., we can only view your data or delete it from our own database. We will process a user's data for as long as said user follows ALOE PLUS LANZAROTE S.L. on the platform as a 'friend' or by clicking 'like', 'follow' or similar buttons.

ALOE PLUS LANZAROTE S.L. will not be responsible for correcting any data or restricting any information or posts that a contact shares; instead, these changes must be made by the user of the social network proper by setting up their profile in accordance with the network's own privacy policy.

Regardless of the legal basis for collecting data, it may be processed for scientific, historical or statistical purposes, provided the appropriate guarantees are implemented and the rights and freedoms of data subjects are observed.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only people over the age of 14 can provide data through our website or by email. If you are under this age, you need the consent of a parent or legal guardian.

The User guarantees that all data they send to ALOE PLUS LANZAROTE S.L. is truthful and up to date, and states that they are over 14 years old, and will be solely responsible for any false or inaccurate statements they make.

If a user books a service or purchases a product online, they must be over 18 years old, the age specified in the civil code to be of legal age and to acquire the capacity to act.

The personal data processed by ALOE PLUS LANZAROTE S.L. may be obligatory or voluntary. In order to guarantee users' privacy, the forms on the website do not ask for data in special categories. If we need to collect data in special categories to provide a user with a service, we will request it using another method. The data requested in the forms is:

    a. Identifying data: full name, telephone number, postal address and email address.

    b. Data relating to the request.

    c. Data on the users who register on our platform.

Voluntary information is that which the user is not required to provide in order to contact us.

The fields in our forms marked with an asterisk (*) or the word (required) are mandatory. Refusing to provide it will make it impossible to render the service or attend to your request.

If you provide us with a third party's data, you declare that you have their consent and you agree to relay to them the information provided herein, and release ALOE PLUS LANZAROTE S.L. from any kind of obligation. Nonetheless, ALOE PLUS LANZAROTE S.L. may conduct checks to verify that the third party has been informed by taking the due diligence measures laid out in the data protection regulations.

5. WHAT RECIPIENTS WILL THEY COMMUNICATE THEIR DATA?


No data will be transferred to third parties except for legal obligation or in the case that is necessary to meet your request.

Their data may be disclosed to:

    - Group companies.

    - Public agencies and bodies when required of us by tax, employment, Social Security or any other applicable regulations. Data processing companies (fraud detection and prevention service providers, technology services, customer service, advertising and marketing services, and, in general, any third-party vendors who are needed to provide the services offered by ALOE PLUS LANZAROTE S.L., such as providers of courier and transport services, etc.).

6. IS THE DATA TRANSFERRED INTERNATIONALLY?

aloepluslanzarote.es is based in Spain, a country of the European Union and in the territory of the European Economic Area, or that complies with the stipulations laid out in Articles 46 and 47 of the GDPR; therefore, none of the data provided by users of the website will be transferred internationally.

Our website only receives user data via the following channels:

    - Through the contact forms available to the user on the website.

    - Through the cookies accepted beforehand by the user.

Data may also be transferred internationally pursuant to the above transfers/communications, in which case ALOE PLUS LANZAROTE S.L. will use the tools provided in Article 46 and 49 of the GDPR as a guarantee for any transfers made to countries that, in the opinion of the European Commission, do not conform to EU standards.

In any case, third parties with whom certain personal data is shared will have previously certified their adoption of appropriate technical and organisational measures to ensure that the data is properly protected, and transfers to third countries will only be made when there is a binding legal instrument in accordance with Articles 46 and following of the GDPR. By accepting this privacy policy, you accept that your data may be transferred internationally pursuant to the guarantees indicated.

If the GDPR requirements are not met, the data subject may provide their consent to the international transfer, or a contract may be entered into with the data subject. Otherwise, authorisation must be requested from the Control Authority.

We also inform you that some services provided by and for ALOE PLUS LANZAROTE S.L. may involve the transfer of personal data to a third country not belonging to the EU, through the cloud services offered by some of the leading international providers (e.g., Google, Microsoft). The aforementioned compliance will be confirmed for these services.

Under no circumstances does ALOE PLUS LANZAROTE S.L. sell its users' data to third parties.


7. WHAT RIGHTS ASSIST YOU AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before ALOE PLUS LANZAROTE S.L .:

a) Access your personal data

b) Rectify them when they are inaccurate or incomplete

c) Request the deletion or cancellation of data when, among other reasons, they have ceased to be
necessary for the purposes for which they were collected

d) Oppose to its treatment

e) Request the limitation of the processing of your data when any of the conditions provided for
in the regulations are met.
 
f) Request the portability of your data in the cases provided for in the regulations

g) Prevent being subject to automated decisions

h) Revoke the consents granted

To exercise the user rights,  you must send a letter indicating the right you want to exercise and accompany a document accrediting your identity and postal or electronic address for the purposes of notification. This request can be made by mail to: ALOE PLUS LANZAROTE S.L. Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote- ESPAÑA, or at the following e-mail address: info@aloepluslanzarote.com.


ALOE PLUS LANZAROTE S.L. must answer the request for the exercise of rights within one month of receiving the request. This period may be extended for another two months if necessary, taking into account the complexity and the number of applications. We will inform you of any extension within one month of receiving the request stating the reasons for the delay.

Likewise, the interested parties have the right to complain before the competent Control Authority (Spanish Data Protection Agency) when they consider that ALOE PLUS LANZAROTE S.L. has violated the rights that the data protection regulations recognize in www.aepd.es

8. ARE MY DATA SECURE?

ALOE PLUS LANZAROTE S.L. has a contract with the hosting company Acuña Informática S.L. for hosting our web page. It is a European company and has the latest systems in security measures.

ALOE PLUS LANZAROTE S.L. guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, taking into account the reserved nature thereof.

ALOE PLUS LANZAROTE S.L. undertakes that said data remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE PARLIAMENT EUROPE AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data (RGPD).

All the data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows, when a user visits our website and exchanges information with us, an encrypted connection is established.

9. DO YOU NEED AN ACCOUNT AND / OR PASSWORD?

The user can register on our website, for which the creation of an account is essential. It is the responsibility of the user to maintain the confidentiality of the account information, including the password, as well as each and every one of the activities that take place therein.

The user is obliged to inform ALOE PLUS LANZAROTE S.L. immediately in case of an illegitimate use of the account or password, or if any security related problem occurs, by sending an email to info@aloepluslanzarote.com

10. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites not belonging to our entity, ALOE PLUS LANZAROTE S.L. will not be responsible for the privacy policies of such websites or the cookies they may store on the user's computer.