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GENERAL CONDITIONS OF PURCHASE
The purchases made by users through our website ("www.aloepluslanzarote.com") are governed by the conditions described below. The purchase of products through aloepluslanzarote.es implies the full acceptance and without reservations by the user of the following conditions of purchase. These Conditions do not cover the sale of our Products by third parties outside the Website.
Data of the service provider of the Information Society, owner of the website:
Owner: ALOE PLUS LANZAROTE S.L.
C.I.F: B35941749
Address: Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote - ESPAÑA
Telephones: 928597321
Email: info@aloepluslanzarote.com
Read these Conditions carefully before placing an order for any "Product" on our "Website". If you do not accept these Conditions, you cannot place an order for any Product on our Website. You can print a copy of these Conditions for future reference.
1. Information about products and modification of offers
ALOE PLUS LANZAROTE S.L. can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions).
But the modifications will not affect, in any case, the purchases already made by our users.
The names and brands of products and manufacturers are used only for identification purposes.
All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
2.How can I buy on the web?
The purchase of our products by the user is carried out and perfected by following the purchase procedure described in this section. When purchasing our products, you agree that communications with ALOE PLUS LANZAROTE S.L. are mainly by electronic means.
To proceed to make a purchase on our website you should only follow the following steps:
- In order to make purchases through our website you can do so by registering or doing it as a guest.
- To make a purchase, you must add the products that interest you in your "shopping cart".
- Once you have filled your cart with all the products you want to buy, the purchase is finalized.
- To close the purchase with ALOE PLUS LANZAROTE S.L. You have to finalize the purchase and proceed to the payment of the amount of the products purchased through the payment gateway.
- The purchase will be perfected at the moment in which the user receives the order confirmation by email, which will reflect in detail the products that he has purchased and the present conditions.
3. Price of the products. Taxes and customs
Product prices and taxes
The price that appears indicated at all times next to our products includes added taxes (Spanish VAT).
If there is a typographical error in any of the prices shown and if any user had made a purchase decision based on that error, we will notify you of this incident immediately and the users will have the right to rescind their purchase without any cost on their part.
The price of the product does not include the shipping and transportation costs that will be indicated at the time of placing the order.
For shipments to the Canary Islands:
Since the tax applied in the Canary Islands is IGIC and not VAT, when the customer has added the products to the cart and indicates a Canarian address, the total amount will automatically be recalculated and the corresponding IGIC will be applied.
For shipments to third countries (Andorra, Vatican City, Faroe Islands and Greenland (Denmark), Ceuta,
Melilla, Aland Islands (Finland), Gibraltar, Iceland, Lichtenstein,
Moldova, Montenegro, Norway, Channel Islands and Isle of
Man (United Kingdom), San Marino, Switzerland, Ukraine, United Kingdom):
In these destinations, as they are considered third countries because there are customs at the entrance, VAT will not be applied. Therefore, when the customer has added the products to the cart and indicates an address in any of the destinations mentioned above, the total amount will automatically be recalculated and the VAT that is being applied will be eliminated.
For shipments to other European countries:
For sales made to different European countries of VAT application, the tax to be applied will be that of the country of origin (in our case, Spanish VAT already included in the prices of the products) until the sales volume of the company, with the country destination of the purchase, exceed the thresholds established by each country. From that moment, our system will recalculate the prices and the sales of those countries will be subject to VAT from the country of destination (the country to which your purchase will be sent as a customer).
In these destinations, as they are considered third countries because there are customs at the entrance, VAT will not be applied. Therefore, when the customer has added the products to the cart and indicates an address in any of the destinations mentioned above, the total amount will automatically be recalculated and the VAT that is being applied will be eliminated.
For shipments to other European countries:
For sales made to different European countries of VAT application, the tax to be applied will be that of the country of origin (in our case, Spanish VAT already included in the prices of the products) until the sales volume of the company, with the country destination of the purchase, exceed the thresholds established by each country. From that moment, our system will recalculate the prices and the sales of those countries will be subject to VAT from the country of destination (the country to which your purchase will be sent as a customer).
CUSTOMS
It is important to know that the Canary Islands, despite being part of Spain, have a different tax regime. This makes it a third country which, at the entry and exit of merchandise, generates customs expenses.
These expenses are included in all our shipments.
IMPORTANT: The possible customs expenses generated in destination countries that are also considered third countries, will not be borne by Aloe Plus Lanzarote.
Countries where there may be additional customs expenses at destination: Andorra, Vatican City, Denmark (Faroe Islands and Greenland), Ceuta, Melilla, Finland (Aland Islands), Gibraltar, Iceland, Lichtenstein, Moldova, Montenegro, Norway, United Kingdom (Channel Islands and Isle of Man), San Marino, Switzerland, Ukraine, United Kingdom.
4. What are the shipping and transport conditions?
4.a) Where do we ship?
We ship to the Canary Islands, the peninsula and Europe.
4.b) In what term will you receive your order?
All our orders will be sent through the transport company SEUR (Spain) and DPD (rest Europe).
The delivery time is:
Canary Islands 2 business days
Peninsula 4 to 5 business days
Europe 7 to 8 business days
These terms are indicative and ALOE PLUS LANZAROTE S.L. reserves the right to delay them for reasons unrelated to the company. In any case, we will always try to shorten delivery times to the maximum in order to ensure fast and efficient receipt of orders.
The deadlines agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.
4.c) What do I have to do in case of delay or error in shipping or delivery?
In case of delay, error in the delivery or lost product, please get in touch with us as soon as possible. ALOE PLUS LANZAROTE S.L. will contact the logistics company to initiate an investigation and sort out the incident as soon as possible. We will make all the efforts that are within our reach, during the necessary time and in the maximum term of 24 hours we will contact the user and we will give him/ her a solution or we will send him/ her a new identical package without costs.
The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
4.d) What is the amount of shipping costs?
The amount of shipping costs is indicated separately at the time of placing the order and must be accepted by the user before making the payment.
If you place an order over € 59.95 and you are in Spain, Portugal, Andorra, Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Denmark, Hungary, Ireland, Poland, Czech Republic, Sweden or Switzerland you will enjoy the following advantages:
-FREE shipping costs (all expenses are included in the price - transport, packaging and taxes (VAT)). In case of shipments to the Canary Islands, the client will be obliged to pay the corresponding IGIC. This will be reflected in the total amount to pay for the order.
-Guaranteed GIFT of one of our products. Each month we will give you a different one.
If you place an order over € 65.00 and
you are in Germany, Austria, Belgium, France, Netherland,
Italy, Luxembourg, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia or Sweden you will enjoy the following
advantages:
-FREE shipping costs (all
expenses are included in the price - transport, packaging and taxes
(VAT)).
-Guaranteed GIFT of one of our products. Each month we will give you a different one.
If you place an order over € 75.00 and you are in Norway, United Kingdom, Serbia, Bosnia or Switzerland you will enjoy:
-FREE shipping costs (all expenses are included in the price - transport, packaging and taxes (VAT).
-Guaranteed GIFT of one of our products. Each month we will give you a different one.
Shipping costs in case your order is less than € 59.95 / € 65.00 / € 75.00 , vary according to destination. The prices shown below do not include taxes:
4.e) Where will I receive the order?
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies offered by ALOE PLUS LANZAROTE S.L.
If the user is absent at the time of delivery of the order, the transport company will contact him/ her to arrange a new delivery.
5.a) What forms of payment can I use?
The products can be paid by card through the payment platform bank card (Visa, Mastercard and American Express), bank transfer and PayPal service.
ALOE PLUS LANZAROTE S.L. will track the delivery of the order.
5. Payment method
5.a) What forms of payment can I use?
The products can be paid by card through the payment platform bank card (Visa, Mastercard and American Express), bank transfer, PayPal service and BIZUM.
5.b) Is the card payment system safe?
This system is completely confidential and secure and the data cannot be seen by third parties. ALOE PLUS LANZAROTE S.L. does not save data of the payments made by its users. The information will be provided directly to the payment platform of the bank.
5.c) How do I pay by bank transfer?
When you select the form of payment by "bank transfer" you will be informed of the bank details. In addition, this information will also be reflected in the order confirmation email.
ALOE PLUS LANZAROTE, S.L.
Entidad Bancaria: Caja Mar. La Caja Rural de Canarias.
C.C.: 3058 6110 6327 2020 6379
IBAN: ES57 3058 6110 6327 2020 6379
BIC / SWIFT: CCRIES2AXXX
Payment must be made before sending your order. Once we have received the amount in our bank account, the products will be sent to you.
5.d) How do I pay through Bizum?
BIZUM is a new secure payment method to buy online without using a card, just by typing in your phone and the Bizum password.
1. Look for the Bizum button under "payment method" within the purchase process.
2. Choose the option to pay with Bizum.
3. A payment gateway will open where you must enter your phone number and the BIZUM password.
Note: If you still don't have your BIZUM password, you can request it in your bank's APP.
4. Ready! Purchase made.
IMPORTANT: The BIZUM payment method is currently only available to users of Spanish banking entities.
6. How are the bills?
The user accepts that the invoices of the purchases of the products are sent electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to info@aloepluslanzarote.com
7. Return
7.a) How long do I have to cancel the purchase or to decide to return a product?
You will have a period of 14 calendar days from the receipt of the product to withdraw from the contract, without penalties for exercising this right.
This right of withdrawal implies the refund of the total amount of the purchase, that is, the price of the product plus shipping costs (if applicable), before 14 calendar days have passed from the date you informed us of your decision to withdraw from the contract. The shipping and/or customs costs generated by the return itself will be at your expense.
The refund will be made once the package has been received and it is verified that everything is in good condition. The same payment method used for the order will be used for the refund. You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
This right of withdrawal implies the refund of the total amount of the purchase, that is, the price of the product plus shipping costs (if applicable), before 14 calendar days have passed from the date you informed us of your decision to withdraw from the contract. The shipping and/or customs costs generated by the return itself will be at your expense.
The refund will be made once the package has been received and it is verified that everything is in good condition. The same payment method used for the order will be used for the refund. You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
7.b) How can I desist from the purchase?
If you wish to return the product or cancel the purchase, you must inform us of your decision to withdraw from the contract by means of an unambiguous declaration by mail to ALOE PLUS LANZAROTE S.L. at the following address: Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote - ESPAÑA; or through an e-mail to info@aloepluslanzarote.com
You can use the model withdrawal form that appears in the following link,
although its use is not compulsory, any communication in which you exercise the right of withdrawal before the expiration of the corresponding term is sufficient.
7.c) What are the requirements for exercising the right of withdrawal?
If the user decides to cancel their purchase once the order arrives, they will have to be responsible for the original shipping costs if they exist.
The user can return the products by postal mail at the following address: ALOE PLUS LANZAROTE S.L. in Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote - ESPAÑA.
In case of withdrawal, we will return all payments received from you, including shipping costs, (if applicable). But for this you must return or deliver directly to us the products, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you make the return of the goods before the corresponding term has ended.
7.d) How is the refund made?
ALOE PLUS LANZAROTE S.L. will refund the amount of the product using the same payment method you used at the time of purchase, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the refund within a maximum period of 14 calendar days from the date we are informed of the withdrawal. In the event that the order has been delivered, we may withhold the refund until we have received the products, or until you provide proof of their return. When returning a "Product," we recommend that you obtain a proof of shipment. In accordance with section e) of article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not apply to the supply of sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.
8. Legal guarantee
The products sold by ALOE PLUS LANZAROTE S.L. are covered by the legal guarantee of 2 years from the delivery of the new products by the seller, in accordance with the provisions of the regulations of consumers and users.
We do not cover defects caused by misuse, negligence or improper handling. The "Products" sold on our Website are intended solely for the use described in the specifications of each product.
9. Data protection policy
ALOE PLUS LANZAROTE S.L. undertakes to comply with current legislation regarding the processing of personal data.
You can access more information in our Privacy Policy.
10. Claims and attention to the consumer and user
If you are not happy with your product, please inform us at the following address: ALOE PLUS LANZAROTE S.L. with address at Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote (Spain) or in the following e-mail info@aloepluslanzarote.com
You can submit any type of claim at the following address Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote (Spain).
In addition, we have official complaint forms available to our customers and users.
You can request them by calling +34928597321 or by e-mail info@aloepluslanzarote.com
11. Cause of force majeure
ALOE PLUS LANZAROTE S.L. will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or
accident that is beyond our reasonable control as a) Strikes, lockouts or other protest measures; b) Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of use of means of transport; Impossibility of the use of telecommunications systems; and e) Acts, regulations or governmental restrictions.
The obligations arising from these conditions will be suspended during the period of
Cause of Force Majeure and the deadline to comply with these obligations for a period of time equal to the duration of the Force Majeure Event will be extended and we will use all reasonable means to end the Cause of Force Majeure or find a solution that allows us to comply with our obligations despite the Cause of Force Majeure.
12. Partial invalidity
If any of these General Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
13. Applicable legislation and competent courts
Contracts for the purchase of Products through our Website and disputes or claims arising from them or that relate to their purpose or celebration (including litigation or non-contractual claims) shall be governed by Spanish law.
Any controversy that arises or relates to the use of the website or with said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Las Palmas.
If you are hiring as a consumer, nothing in this clause will affect the rights that you
as such the current legislation recognizes him, being able to choose to submit a claim to enforce his rights in relation to these Conditions before the Judge or Courts that correspond to his domicile.
14. Online dispute resolution platform
In compliance with the obligation of information to consumers established in Art. 14 of the
Regulation (EU) 524/2013 on Resolution of online litigation in consumer matters ALOE PLUS LANZAROTE S.L. informs you that the European Commission provides an online dispute resolution platform that is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can
Put your claims to try to reach an out-of-court solution, if you reside in the EU.
15. Notifications
Occasionally, ALOE PLUS LANZAROTE S.L. may use your personal data to send notifications by email. These notifications will be made to inform you about changes in our services or products.
16. Commitment to quality with our users. Comments and suggestions
The customer should keep in mind that in ALOE PLUS LANZAROTE S.L. we offer you a human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and obtaining the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us through email at info@aloepluslanzarote.com or by phone +34928597321
Empresa beneficiaria de una subvención FEDER-REACT UE, destinada a la reactivación económica de las pequeñas y medianas empresas en Canarias como parte de la respuesta de la Unión Europea a la pandemia covid-19, destinada a mejorar la productividad y la competitividad.