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1. What are Cookies?

A cookie is a text file that a web server can save on your computer's hard drive to store some type of information about you as a user. Cookies are used for various purposes such as storing data for future visits, to recognize the user and avoid asking for authentication again, to know what pages you visit, or to save your preferences in customizable areas...). Normally, websites use cookies to obtain statistical information about their web pages, and to analyze the behavior of their clients / users.

Cookies used for any of the following purposes are exempt from compliance with the obligations established in article 22.2 of the LSSI:

·        Only allow communication between the user's equipment and the network.

·        Strictly provide a service expressly requested by the user.

Thus, among the excepted cookies would be those whose purpose is:

·        "User input" cookies.

·        User authentication or identification cookies (session only).

·        User security cookies

·        Multimedia player session cookies.

·        Session cookies to balance the load.

·        Cookies for personalization of the user interface.

·        Certain plug-in cookies to exchange social content-

The specific uses we make of these technologies are described in the following sections.


2. Types of cookies

Cookies can be classified according to the following criteria:

According to who installs the cookie these can be:

Own cookies: Are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third party cookies: Those that are sent to the user's terminal equipment from a computer or domain managed by us or by a third party, but the information collected by the cookies is managed by a third party other than the owner of the website.

Depending on their conservation life, cookies can be:

Session Cookies: These are those that last as long as the user is browsing the Web page and are deleted when the navigation ends.

Persistent cookies: They are stored in the user's terminal, for a longer time, thus facilitating the control of the chosen preferences without having to repeat certain parameters every time you visit the website.

Depending on their purpose, the cookies can be:

Technical cookies: Technical cookies are essential and strictly necessary for the proper functioning of a website and the use of the various options and services offered. For example, session maintenance, those that allow the use of security elements, share content with social networks, etc.

Personalization cookies: they allow the user to choose or customize features of the page
Web as the language, regional configuration or browser type.

Analytical cookies: These are the ones used by Web sites, to elaborate navigation profiles and to be able to know the preferences of the users in order to improve the offer of products and services. They allow to control geographic areas of greater interest of a user, the most accepted information of the web, etc.

Advertising / with advertisement cookies: They allow the management of advertising spaces based on concrete criteria. For example, the frequency of access, the edited content, etc. The cookies of advertising allow through the management of advertising to store behavioral information through the observation of habits, studying the accesses and forming a profile of user preferences, to offer advertising related to the interests of their profile.

3. Cookies used on our website uses the following types of cookies on the web:

Technical cookies

They allow the user to browse the Web and use features such as the shopping cart.

Personalization cookies

They allow to know the preferences of the user: language, products visited.


Analysis cookies

We use Google Analytics and Smartlook cookies to quantify the number of users who visit the Website. These cookies allow you to measure and analyze the way in which users browse the Web. This information allows ALOE PLUS LANZAROTE S.L. continually improve their services and the experience of Web users. For more information, you can consult the Google Analytics privacy page:

Advertising and behavioral advertising cookies

These cookies are used to display relevant ads for users based on their use of our website. In addition, they limit the number of times each user views an advertisement and help ALOE PLUS LANZAROTE S.L. to measure the effectiveness of their advertising campaigns. When surfing the Web, the user agrees to install this type of cookies on their device and we make queries when the user visits the Web of ALOE PLUS LANZAROTE S.L. in the future.

Cookies installed in our web domain:

Cookie name


Own / third party


When is it installed?





When you access the website 


Technical cookie associated with Django web. It is used to protect the web from attacks.

Third parties

11 months

When you access the website 


 Technical cookie that memorizes the acceptance of cookies


3 months

When you access the website  


GOOGLE Analytics analytical cookie to map user interactions with the web.

Third parties


When cookies are accepted


FACEBOOK cookie to show advertising

 Third parties

2 months

When cookies are accepted


 FACEBOOK advertising cookie that allows showing the number of followers and the 'Like' button 

 Third parties

3 meses

When cookies are accepted  


GOOGLE Analytics analytical cookie used to distinguish users 

Third parties

2 años

 When cookies are accepted


GOOGLE Analytics analytical cookie used to distinguish users

Third parties

24 horas

 When cookies are accepted


GOOGLE Analytics analytical cookie used to limit the percentage of requests

Third parties


1 minuto


This website, like most websites, includes features provided by third parties.

Our website is a live web and new designs or third-party services can be included. This can occasionally modify the configuration of cookies and also cookies that are not detailed in this policy could appear.

The third-party cookies used on our website installed by third-party domains are the following:



When is it installed?



More info


When cookies are accepted?

Maps service provided by Google. Google Maps cookies register the origin of the user and allow counting how many times a user visits the site. They are technical and personalization cookies.

Depends on google policies

Click here



When cookies are accepted?

Cookies stored on the user's computer in order to stay connected to their Google account when visiting their services again. As long as you are active in this session and use add-ons on other websites like ours, Google will use these cookies to improve your experience of use. The purposes are varied: preference management, analysis of user behavior, security, user identification ...

The duration depends on the type of cookie installed: From 10 minutes to 20 years

Google cookies are beyond our control. To consult Google's cookie policy Click hereClick here

When cookies are accepted?

Cookies associated with the analytical services of HotJar.

It depends on the type of cookie.

Click here

When browsing the web and using the social plug-in

Depends on the social network

Click here

4. Information and obtaining consent for installation will try at all times to establish adequate mechanisms to obtain the
consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if you continue browsing our website, you consent to the installation of cookies.

5. How can I prevent the installation of cookies?

The user can configure his/her browser to accept, or not, the cookies s/he receives or for the browser to notify you when a server wants to save a cookie. If some technical cookies are disabled the correct functioning of some of the web's utilities is not guaranteed.

The user may exclude  Google Analytics "analytical and advertising" cookies to be stored on their terminal by using the exclusion systems provided by Google Analytics.

Here are some examples of how to disable cookies:

a) By configuring the browser itself:

To expand this information go to the website of the Spanish Agency for Data Protection which helps to configure privacy in social networks, browsers and mobile operating systems. More information.

b) Using third-party tools:
There are third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation, for example:

6. Links to other websites

If you choose to leave our website through links to other websites not belonging to our entity, we will not be responsible for the privacy policies of such websites or the cookies they may store on the user's computer.

7. How do we collect and use IP addresses?

Web servers can automatically detect the IP address and domain name used by users.
An IP address is a number automatically assigned to a computer when it is connected to
Internet. This information allows the subsequent processing of the data in order to know if it has provided your consent for the installation of cookies, make only statistical measurements that allow knowing the number of visits made to the Web, the order of visits, the access point, etc.

8. International data transfer

The cookies installed on our web domain are installed on our server so that the data collected therein is not subject to international data transfers.

9. Updating our cookies policy

This policy is reviewed periodically to ensure its validity, so it can be modified. We recommend that you visit the page regularly where we will inform you of any update about it.



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