The purchases made by users through our website ("www.aloepluslanzarote.es") are governed by the conditions described below. The purchase of products through aloepluslanzarote.es implies the full acceptance and without reservations by the user of the following conditions of purchase. These Conditions do not cover the sale of our Products by third parties outside the Website.
Data of the service provider of the Information Society, owner of the website:
Owner: ALOE PLUS LANZAROTE S.L.
Address: Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote
Read these Conditions carefully before placing an order for any "Product" on our "Website". If you do not accept these Conditions, you cannot place an order for any Product on our Website. You can print a copy of these Conditions for future reference.
1. Information about products and modification of offers
ALOE PLUS LANZAROTE S.L. can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions).
But the modifications will not affect, in any case, the purchases already made by our users.
The names and brands of products and manufacturers are used only for identification purposes.
All photos, descriptions and prices are not contractual.
Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.
2.How can I buy on the web?
The purchase of our products by the user is carried out and perfected by following the purchase procedure described in this section. When purchasing our products, you agree that communications with ALOE PLUS LANZAROTE S.L. are mainly by electronic means.
To proceed to make a purchase on our website you should only follow the following steps:
3. Price of the products. Taxes and customs
The price that appears indicated at all times next to our products includes added taxes.
If there is a typographical error in any of the prices shown and if any user had made a purchase decision based on that error, we will notify you of this incident immediately and the users will have the right to rescind their purchase without any cost on their part.
The price of the product does not include the shipping and transportation costs that will be indicated at the time of placing the order.
4. What are the shipping and transport conditions?
4.a) Where do we ship?
We ship to the Canary Islands, the peninsula and Europe.
4.b) In what term will you receive your order?
All our orders will be sent through the transport company SEUR (Spain) and DPD (rest Europe).
The delivery time is:
Canary Islands 2 business days
Peninsula 4 to 5 business days
Europe 7 to 8 business days
These terms are indicative and ALOE PLUS LANZAROTE S.L. reserves the right to delay them for reasons unrelated to the company. In any case, we will always try to shorten delivery times to the maximum in order to ensure fast and efficient receipt of orders.
The deadlines agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.
4.c) What do I have to do in case of delay or error in shipping or delivery?
In case of delay, error in the delivery or lost product, please get in touch with us as soon as possible. ALOE PLUS LANZAROTE S.L. will contact the logistics company to initiate an investigation and sort out the incident as soon as possible. We will make all the efforts that are within our reach, during the necessary time and in the maximum term of 24 hours we will contact the user and we will give him/ her a solution or we will send him/ her a new identical package without costs.
The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
4.d) What is the amount of shipping costs?
The amount of shipping costs is indicated separately at the time of placing the order and must be accepted by the user before making the payment.
If you place an order over € 49.95 you will enjoy the following advantages:
-FREE shipping costs (all costs are included in the price - transport, packaging and taxes (IGIC and VAT).
-Guaranteed GIFT of one of our products. Each month we will give you a different one.
The shipping costs when your order is less than € 49.95, are the following:
4.e) Where will I receive the order?
The products will be delivered to the address indicated by the user in the order form.
The delivery will be made through the transport companies offered by ALOE PLUS LANZAROTE S.L.
If the user is absent at the time of delivery of the order, the transport company will contact him/ her to arrange a new delivery.
5.a) ¿Qué formas de pago puedo usar?
Los productos se pueden pagar mediante tarjeta a través de la plataforma de pagos tarjeta bancaria
(Visa, Mastercard y American Express), transferencia bancaria y el servicio de PayPal.
ALOE PLUS LANZAROTE S.L. will track the delivery of the order.
5. Payment method
5.a) What forms of payment can I use?
The products can be paid by card through the payment platform bank card (Visa, Mastercard and American Express), bank transfer and PayPal service.
5.b) Is the card payment system safe?
This system is completely confidential and secure and the data cannot be seen by third parties. ALOE PLUS LANZAROTE S.L. does not save data of the payments made by its users. The information will be provided directly to the payment platform of the bank.
5.c) How do I pay by bank transfer?
When you select the form of payment by "bank transfer" you will be informed of the bank details. In addition, this information will also be reflected in the order confirmation email.
ALOE PLUS LANZAROTE, S.L.
Entidad Bancaria: Caja Mar. La Caja Rural de Canarias.
C.C.: 3058 6141 22 2720006379
IBAN: ES44 3058 6141 22 2720006379
BIC / SWIFT: CCRIES2AXXX
Payment must be made before sending your order. Once we have received the amount in our bank account, the products will be sent to you.
6. How are the bills?
The user accepts that the invoices of the purchases of the products are sent electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to email@example.com
7.a) How long do I have to cancel the purchase or to decide to return a product?
The user will have a period of fourteen calendar days to decide to return the "Product" from the date of receipt of the same without incurring a penalty or any expense, except those corresponding to the return and without the need for justification.
The withdrawal period will expire in14 calendar days from the day of receipt of the product by the user or an authorized third party.
7.b) How can I desist from the purchase?
If you wish to return the product or cancel the purchase, you must inform us of your decision to withdraw from the contract by means of an unambiguous declaration by mail to ALOE PLUS LANZAROTE S.L. at the following address: Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote; or through an e-mail to firstname.lastname@example.org
You can use the model withdrawal form that appears in the following link,
although its use is not compulsory, any communication in which you exercise the right of withdrawal before the expiration of the corresponding term is sufficient.
7.c) What are the requirements for exercising the right of withdrawal?
If the user decides to cancel their purchase once the order arrives, they will have to be responsible for the original shipping costs if they exist.
The user can return the products by postal mail at the following address: ALOE PLUS
LANZAROTE S.L. in Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote.
In case of withdrawal, we will return all payments received from you, including shipping costs, (if applicable). But for this you must return or deliver directly to us the products, without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you make the return of the goods before the corresponding term has ended.
7.d) How is the refund made?
ALOE PLUS LANZAROTE S.L. will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; in any case, you will not incur in any expenses as a consequence of the refund within a maximum period of 14 calendar days from the date on which you informed us of the withdrawal.
In the event that the order has been delivered we can retain the refund until we have received the products, or until you submit proof of the return of the same. When returning a "Product", we recommend that you obtain proof of shipment of it.
For the return of the product it is necessary that it has not been used and keep its seal or
original packaging intact. We will not accept packs in which any type of sticker, adhesive paper or similar has been stuck by the user. We reserve the right to refuse a full refund, if the returned "Product" has suffered damage.
If the return occurs because the user considers that the "Product" is defective and wishes the refund of the amount paid, also has fourteen business days for its return from the receipt of the product. The return in this way does not limit the rights that can assist you
compliance with the product guarantee established by the regulations of consumers and users.
8. Legal guarantee
The products sold by ALOE PLUS LANZAROTE S.L. are covered by the legal guarantee of 2 years from the delivery of the new products by the seller, in accordance with the provisions of the regulations of consumers and users.
We do not cover defects caused by misuse, negligence or improper handling. The "Products" sold on our Website are intended solely for the use described in the specifications of each product.
9. Data protection policy
ALOE PLUS LANZAROTE S.L. undertakes to comply with current legislation regarding the processing of personal data.
10. Claims and attention to the consumer and user
If you are not happy with your product, please inform us at the following address: ALOE PLUS LANZAROTE S.L. with address at Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote (Spain) or in the following e-mail email@example.com
You can submit any type of claim at the following address Calle Oceano Glacial Artico, Nave 53, 35500 - Arrecife De Lanzarote (Spain).
In addition, we have official complaint forms available to our customers and users.
You can request them by calling +34928597321 or by e-mail firstname.lastname@example.org
11. Cause of force majeure
ALOE PLUS LANZAROTE S.L. will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond our reasonable control ("Cause of Force Majeure").
Causes of Force Majeure will include any act, event, lack of exercise, omission or
accident that is beyond our reasonable control as a) Strikes, lockouts or other protest measures; b) Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of use of means of transport; Impossibility of the use of telecommunications systems; and e) Acts, regulations or governmental restrictions.
The obligations arising from these conditions will be suspended during the period of
Cause of Force Majeure and the deadline to comply with these obligations for a period of time equal to the duration of the Force Majeure Event will be extended and we will use all reasonable means to end the Cause of Force Majeure or find a solution that allows us to comply with our obligations despite the Cause of Force Majeure.
12. Partial invalidity
If any of these General Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
13. Applicable legislation and competent courts
Contracts for the purchase of Products through our Website and disputes or claims arising from them or that relate to their purpose or celebration (including litigation or non-contractual claims) shall be governed by Spanish law.
Any controversy that arises or relates to the use of the website or with said products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Las Palmas.
If you are hiring as a consumer, nothing in this clause will affect the rights that you
as such the current legislation recognizes him, being able to choose to submit a claim to enforce his rights in relation to these Conditions before the Judge or Courts that correspond to his domicile.
14. Online dispute resolution platform
In compliance with the obligation of information to consumers established in Art. 14 of the
Regulation (EU) 524/2013 on Resolution of online litigation in consumer matters ALOE PLUS LANZAROTE S.L. informs you that the European Commission provides an online dispute resolution platform that is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can
Put your claims to try to reach an out-of-court solution, if you reside in the EU.
Occasionally, ALOE PLUS LANZAROTE S.L. may use your personal data to send notifications by email. These notifications will be made to inform you about changes in our services or products.
16. Commitment to quality with our users. Comments and suggestions
The customer should keep in mind that in ALOE PLUS LANZAROTE S.L. we offer you a human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and obtaining the highest quality standards.
Your comments and suggestions will be welcomed. You can contact us through email at email@example.com or by phone +34928597321